Privacy Policy

Madame Celestine (“we,” “us,” “our”) respects your privacy. This policy explains what information we collect through madamecelestine.com (the “Site”) and our readings, spells, ritual work and consultations (the “Services”), how we use it, and the choices you have. By using the Site or our Services, you agree to this policy.

1. Information We Collect

Information you give us. When you use our contact form, email us or book a Service, we collect:

• Your name and email address
• The details of your request, which may include personal circumstances, names of other people, dates of birth, photos or other information you choose to share for your reading or ritual
• Any messages you exchange with us during a Service

Information collected automatically. Like most websites, the Site and the services that host and protect it may collect technical information such as your IP address, browser type, device type, pages visited and the date and time of your visit.

Payment information. Payments are handled by a third-party payment provider. We do not receive or store your full card or bank details.

2. Sensitive Information

Spiritual work is personal, and you may choose to share sensitive details about your health, relationships, beliefs or other people in your life. Share only what you are comfortable sharing. We use this information solely to perform the Service you requested and treat it as confidential. Where you share information about another person, you are responsible for having the right to share it.

3. How We Use Your Information

We use your information to:

• Respond to your inquiries and provide free consultations
• Schedule, perform and deliver the Services you request
• Process payments and keep records of transactions
• Follow up about your experience
• Keep the Site secure and working properly
• Comply with legal, tax and accounting obligations

We do not sell your personal information, and we do not share it with third parties for their own marketing purposes.

4. Marketing Emails

We will send you marketing or promotional emails only if you have agreed to receive them. You can unsubscribe at any time by using the link in the email or by contacting us.

5. Cookies and Third-Party Services

The Site uses cookies and similar technologies that are needed for it to function and stay secure. The Site also relies on third-party services that may process technical information such as your IP address, including:

• Website hosting and security providers, which deliver the Site and protect it from spam and attacks
• Font providers (such as Google Fonts), which load the typefaces used on the Site
• Social sharing tools, which power the share buttons on our pages
• Payment providers, which process payments for Services

These providers handle information under their own privacy policies. You can control or delete cookies through your browser settings, although some parts of the Site may not work properly without them.

6. How We Share Information

We share personal information only:

• With service providers who help us run the Site and deliver the Services, and only as needed for that purpose
• When required by law, or to protect our rights, safety or property
• With your consent

We do not publish your name, story or review on the Site without your permission.

7. Data Retention

We keep your information only for as long as needed to provide the Services, respond to your questions and meet our legal, tax and accounting obligations. After that, we delete it or make it anonymous.

8. Security

We take reasonable steps to protect your information from loss, misuse and unauthorized access. However, no method of transmitting or storing data online is completely secure, and we cannot guarantee absolute security.

9. International Visitors

We serve clients in many countries. Your information may be processed and stored in countries other than your own, which may have different data protection laws. By using the Site or Services, you understand that your information may be transferred in this way.

10. Your Rights and Choices

Depending on where you live, you may have the right to:

• Request a copy of the personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your information
• Object to or limit certain uses of your information
• Withdraw consent you have given, such as for marketing emails

To make a request, email us at [email protected]. We may need to verify your identity before acting on a request, and we may keep certain records where the law requires it.

11. Age Requirement

Our Site and Services are intended only for people aged 18 or older. We do not knowingly collect information from anyone under 18. If you believe a minor has sent us information, please contact us and we will delete it.

12. Changes to This Policy

We may update this policy from time to time. The updated version will be posted on this page with a new “Last updated” date.

13. Contact

Questions about this policy or your information can be sent to:
Madame Celestine
Email: [email protected]
Contact page

See also our Terms of Service.